The Crunch Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our member's needs. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Reports to: Owner

Requirements:

4-year college degree preferred
4 years of management experience required
Fitness management experience preferred
Current Cardiopulmonary Resuscitation (CPR) required

Special Skills:

Excellent written and verbal communication
Creative management techniques
Strong organizational skills
Strong leadership skills
Strong administrative skills
Strong customer service skills
Strong computer skills

Responsibilities:

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club
Communicate and implement club policies and procedures to employees
Encourage staff to work as a team and be productive
Illustrate an ability to make decisions
Recruit and hire the highest possible caliber of staff

Sales/Revenue Management:

Demonstrate the ability to lead, motivate, and manage a team
Achieve desired sales goals
Achieve desired revenue goals thru the leadership and motivation of employees
Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth
Ensure that the Team maintains proper tracking forms and the daily leads
Ensure that all promotions are effectively communicated to the team and all other appropriate staff
Ensure ongoing prospecting and generation of new prospective members
Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
Emphasize importance of staff involvement in the community and neighborhood businesses.

Personal Training/Revenue Management:

Demonstrate ability to lead, motivate and manage personal training department
Achieve desired personal training revenue and session production goals.
Achieve desired revenue and production results thru the leadership and motivation of employees
Implement and support company programs and promotions to help generate new PT client acquisition for optimum member base penetration
Facilitate integration of Personal Training products into point-of-sale presentations to maximize the number of orientation sessions scheduled and packages sold
Ensure Personal Training team follows proper procedures in session redemption
Oversee PT manager in ensuring all components of departmental objectives are satisfied

Operations:

Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology
Support personnel-related problems or difficulties by following club procedures and documentation
Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members
Ensure the club meets standards for cleanliness, maintenance, safety, and security
Conduct weekly detailed inspection of the club utilizing the cleaning checklist and forward information to the appropriate team member
Ensure visible maintenance items are repaired promptly, proper signage is posted, and if possible out of service equipment is removed from the floor
Reinforce to staff that cleanliness is everyone’s responsibility, not just the maintenance staff
Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log, and cleaning checklist
Assist in the processing/submission and approval of payroll

Financial:

Exhibit an understanding of budgets and income statements
Establish controls of expenses and purchasing of club supplies
Display an ability to keep expenses at or below budget
Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget

Leadership/Motivation:

Serve as a role model for employees
Communicate effectively by holding weekly and individual meetings with all key club personnel
Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
Oversee, support, direct, and develop department heads

Profit Centers:

Illustrate an ability to drive profit center revenue such as personal training, retail, etc…
Monitor flagged check-ins to increase revenue and collections
Demonstrate an ability to increase revenue per member

Meetings:

Monthly or Weekly Department Meetings Employee Training Meetings
Daily “One Minute Meetings” with club staff
Daily Personal Training Manager Meeting
Weekly Club Management Meeting
Annual Performance Evaluations

Accountabilities:

Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth
Oversees expense goals by managing payroll and general and administrative expenses
Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations
Keep current in knowledge of key competitors
Conduct frequent walkthroughs

Measurement Standards:

Successful management of all financial budgetary goals
Ensure standards of clubs cleanliness and customer service excellence
Demonstrate professionalism by leading by example.
Membership retention
Timely completion of assigned tasks and projects
Follow all policies and procedures.
Above description may be subject to change or alteration at any time.

Compensation: $70,000.00 per year

Crunch Franchise Corporate

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.